Member FAQ

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Our extensive FAQ module is designed to provide a self service portal for all things ALA.  Our goal and mission is to develop the FAQs so you can get the answer when you want it.  Our team is dedicated to adding new content to the FAQ module as new questions arise. Enjoy your search!    

FAQ On CPE/CLE

We partner with McDevitt and Kline, LLC,  an approved continuing professional education provider sponsored by the National Association of State Boards of Accountancy (NASBA CPE Provider ID #109390: Group-Live and Group Internet-Based Formats).  McDevitt & Kline, LLC is also an approved continuing professional education (CPE) sponsor for public accountants and certified public accountants in the states of Pennsylvania (PA CPE Provider # PX177627) and Texas (TX CPE Provider # 010281). State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. As such, we suggest that you click on the following link to see if your state is one of the many states that recognize NASBA approved providers https://www.nasbaregistry.org/cpe-requirements.

We partner with McDevitt & Kline, LLC, an approved continuing professional education (CPE) sponsor for public accountants and certified public accountants in the state of Pennsylvania (PA CPE Provider # PX177627).  In addition, we are an accredited provider of CLE in PA (PA CLE Provider # 5963).  As such, CPAs and attorneys in the state of Pennsylvania can earn self-study and distance learning credits through our on-demand, interactive self-study course offerings.   

Yes. According to CMA CPE requirements and rules, organizations that are registered with NASBA (https://www.imanet.org/-/media/09f42abac3aa4d64a5756a578d18116e.ashx) are approved providers for CMA CPE.  We partner with McDevitt & Kline, LLC,  a NASBA-approved provider for live seminars and live webinars (NASBA #109390).  

You’ll get an order confirmation email following your purchase and the day before the event, you will receive an instructions email providing the live event address or detailing the webinar process (virtual room access, course files, and evaluation form). 

You will get an electronic certificate of completion via email within 7 days of the event.

No, accredited providers with the PACLE Board are required to report the credits on your behalf. 

We provide a 100% refund (or we apply to a future course of the customers choice) in the event that participants cancel their live seminar registration more than 24 hours in advance of the scheduled course. If notice is not provided, we have the right to charge a $50 cancellation fee to cover costs associated with a participants registration (breakfast, lunch, and vacant seat).  There is no cancellation fee for live webinars since that is a free benefit that comes with membership.

 Yes, we have a network of presenters and firms who could build custom content.

Most states allow ALA credits, you just need to provide the course outline, PPT, speaker bio, etc

FAQ Membership

Immediately after joining you have access to the website to register for seminars, add your profile, etc.

The Login Page has links to reset your password.  Our team is also available from Mon. – Fri. from 8AM to 9PM EST and Sat. from 9AM to 5PM EST.  

No. your ALA membership is an individual membership. Use of your membership by any non-member is a violation of the ALA membership policy. 

Visit www.member.alacommunity.org to update your information or call ALA Member Care Center at +1.817.968.7252 option 2 (US Only), ]between 8:00 am and 9:00 pm EST.

Twelve (12) months from the end of the month in which your membership was processed. Example: If your membership is processed on 1/7/2018, then your membership expires on 1/31/2019.

ALA memberships are individual, so your membership follows you. Please make sure to keep your contact information current, especially when changing jobs or addresses.  www.member.alacommunity.org

ALA annual dues are not deductible as charitable contributions for federal income tax purposes, but may be deductible as ordinary and necessary business expenses.

ALA members pay their annual dues online, by mail or by calling our Member Service Center at 817-968-7252 from 8 AM to 9 PM EST  Mon – Fri.  and 9 AM to 5 PM Sat.

The ALA sends an email 90 days in advance of each member’s renewal date and a letter and email during the month of each member’s renewal date.

Refunds for cancellation of membership must be requested in writing within 30 days of membership activation. A $25 processing fee will be applied to refunds of membership dues. ALA Member Services can assist with all refund requests.

Former members can reinstate membership at any time. To reinstate your membership online, visit www.member.alacommunity.org.  To reinstate by phone or for assistance, please call ALA Member Services at 817-968-7252 Mon. -Fri. from 8:00 am to 9:00 pm EST. Members may not be able to reinstate at a reduced rate (if applicable)

The ALA accepts Visa, MasterCard, Discover, American Express, check, money order, or purchase order as payment.

Purchase orders can be emailed to info@alacommunity.org or mailed to

Accountant Lawyer Alliance 
Attn: Member Services
196 West Ashland St. Doylestown, PA 18901

We respect your privacy.  We only collect and retain information that is required for the following reasons: 1) to comply with record retention requirements consistent with National Association of State Boards of Accountancy (NASBA) and other State Board standards; 2) to communicate event status when there is inclement weather or other company changes including privacy policy changes, or licensing information, to deliver certificates of completion, and for marketing purposes. This information includes the name, address, professional designation, phone number, email, and course history.  Payment transaction data are retained by our credit card processing vendor.

We do not share data with any organization other than NASBA, State Boards (if audited), or our credit card vendor.  If our privacy policy is revised, changes will be communicated via US mail.  Personal data can be corrected/updated via our website by logging into your “my account” page on our website or by contacting a company representative at 1-817-968-7252. Likewise, any concerns about data misuse can be discussed with a company representative at 1-817-968-7252.

FAQ Technical Webinar

Yes. We have a dedicated test room available to ensure that you’ll be able to access your live webinar and stream both audio and video.
 

Locate your confirmation email from the ALA for your webinar link again, or go to your member profile

Here are some options that should help you reconnect to the webinar audio:

1. Reload the room by clicking on the red X in the red circle, in the top right corner of the webinar room.

2. Download the latest adobe flash player update http://get.adobe.com/flashplayer/update/plugin/ 

3. Load the webinar in a new web browser (Internet Explorer or Chrome work best). 

4. Turn off the video feed to enhance the audio feed. To do this, locate the video feed box in the webinar. The top left of the video box will have the presenter’s name. The top right of the box will have an “eyeball” icon. Click that icon to turn off the video (the image will remain black). Turning off video will not turn off the slides or audio, and may conserve bandwidth and enhance your streaming experience. Please note, upon turning off the video, you may experience a temporary loss of audio (the audio will typically come back in about 2 minutes or less).

This is generally a sign of audio lag on your computer, most likely caused by a slow/weak internet network, or a brief interruption in your connection.  Try reloading the room by clicking on the red X in the red circle, in the top right corner of the webinar room.

Most computers are able to stream our webinars. Both MAC OS X and Windows (7 & up) are compatible. Please download the latest Flash Player version before the webinar. We highly recommend using Adobe Flash Player (currently at version 21) for our webinars (download the latest Adobe Flash Player at https://get.adobe.com/flashplayer/). Other Flash Player versions (except alpha or beta versions) may be supported.

Both iOS and Android mobile devices are compatible. Other devices, such as Kindles and Microsoft tablets, are not compatible at this time.

To play a webinar on an iOS device (iPad and iPhone 4 & up), you must first install the free Omnovia Webinato app from the App Store. For Android, your device must support Flash 10.1 (& up) or you will need to install the Webinato app from the Android Market.

Attendees do not need microphones or cameras. All attendee communication will take place through the chat box in the webinar room. You may use the chat window to send a message out to the Presenter, ALA Admins, and Tech Support. There is no means of communication to other attendees.

Send questions to the Presenter, or to Tech Support, using the question pane. In the lower right corner, choose the option to ask a new question, click the “+” icon, type and send your question. A ALA Admin will review every question submitted, determining if it is designated for the presenter or for Tech Support.  The presenter will answer as many questions as possible during the webinar.

Please call 1-817-968-7252 to speak to a ALA Tech Support Representative.

Put in System Requirements or link to them

FAQ Speakers Bureau (Member/Speaker)

Yes, to be considered for the ALA Speakers Bureau you must be a current member of the ALA

No, we go through a vetting process to ensure that you are good fit for the speakers bureau.  

Yes, we do our very best to give everyone who has been accepted into the ALA’s Speakers Bureau an opportunity to present a two hour webinar to the community

No we publish your profile on the ALA Speakers Bureau page with the topics you are considered an expert in.  You also have your own dedicated page with your full bio.

Still have questions.... Contact Us

CONTACT INFORMATION

Phone:

817 Your-ALA
817 968-7252

Live Member Service Representatives:

8 AM – 9 PM Mon. – Fri. 
9 AM – 5 PM Sat 
All Times are Eastern Standard Time

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